Who we are
Dowelify is made and operated by Reachability Labs in Colorado, United States. It is an invitation-only pilot for keeping observations, evidence, measurements, sources, decisions, actions, and outcomes together in a durable record called a Job.
Privacy questions and requests belong at privacy@dowelify.com.
What we collect
Invitation and account information
When you request an invitation, we collect your email address, how you describe your role, what you work on, and any optional company, referral, or connector-interest information you provide. If you enroll, we also maintain your invitation, account, signed session, and any display name you choose.
Job content
A Job contains what its participants deliberately add: written observations, photos or video used in supported workflows, measurements, documents, sources, decisions, actions, and outcomes. Contributions carry their producer and time so the basis of the work remains visible.
Location, only when you choose it
You may save a general area to improve nearby-help features. Precise location is recorded only after an explicit request. It is not silently attached to every Job or automatically sent to an AI provider.
Operational information
We process limited request, sign-in, error, delivery, and security information needed to operate and protect the pilot. The invitation form uses an anti-abuse check, but Dowelify does not keep the challenge token as part of your invitation application.
How we use information
- Evaluate and respond to invitation requests.
- Provide, maintain, secure, and troubleshoot Dowelify.
- Keep authorized Job participants registered to the same record.
- Generate AI responses for the operation a user starts.
- Communicate about the pilot, policy changes, and support requests.
- Meet legal obligations and investigate misuse or security incidents.
What we do not do: sell personal information, run targeted advertising, or use private Job content to train general-purpose models without a separate explicit opt-in.
How AI is involved
Dowelify currently uses the OpenAI API. For a model-assisted operation, Dowelify sends the parts of the conversation and Job needed to answer the request—not a standing copy of every Job.
Dowelify configures these API requests with store: false. OpenAI states that API inputs and outputs are not used to train its models by default. The provider may still retain limited information for security and abuse monitoring or where law requires it. Dowelify does not claim Zero Data Retention.
Raw photos or video are sent to the model only for an operation you start that needs that media. Merely viewing your own media does not send it to the model.
Sharing and service providers
Participants you invite into a Job can see its content according to their role, and contributions are associated with their producer. We otherwise disclose information only to service providers needed to operate Dowelify, when you direct us to, or when law requires it.
Service providers process information for their contracted purpose; they do not receive authority to perform or approve physical work on your behalf.
Retention and deletion
Invitation applications
We retain an invitation application for no more than 180 days. We delete it sooner if you withdraw, we decline the request, or the necessary information has been transferred into the account-enrollment system.
Accounts and Jobs
We retain account and Job information while the pilot account or Job is active. Job events are append-preserved: a correction adds a superseding entry instead of silently rewriting what came before.
After verifying a deletion request, we complete deletion from active systems within 30 calendar days unless a legal obligation requires a limited record. If a Job has other participants, we remove the departing person's access and de-identify their personal association while preserving contributions necessary to keep the remaining participants' record coherent.
Provider security, abuse-monitoring, and recovery systems may retain limited copies for their own published retention periods. Deleted information is not returned to active product use.
Your choices and privacy requests
Email privacy@dowelify.com to access, export, correct, withdraw an invitation application, or delete your information. Corrections to a Job use a visible superseding entry so the record is not silently rewritten.
We acknowledge a verified request within three business days and complete it within 30 calendar days. During the pilot, an export or deletion may be prepared and verified manually rather than through a self-service account control.
Children and policy changes
Dowelify is not directed to, and may not be used by, anyone under 18.
If this policy changes materially, we will post the updated policy with a new effective date and notify enrolled pilot users through the contact information associated with their account.