Experience leaves
When your best technician retires, where does thirty years of fixes go?
FOUNDING PROPERTY PILOT
Start with a reported leak at one building.
A founding pilot is a bounded working partnership around one recurring problem. For sixty days, a property operator and its maintenance team or service partner follow reported-leak resolution from the first report through observations, manual moisture readings, recheck, a supported Result, and a named manager's decision.
The complete loopReport the leak.
Carry the evidence.Let the technician investigate, the recheck say what held, and the named manager decide from the complete Job.
A useful fit
The best pilot starts where the record repeatedly breaks.
AI influences a decision
If an AI recommendation contributes to a bad decision, who should have held the pen?
Software changes
Could someone five years later see the observations, recorded work, and acceptance—even if the software changed?
How the pilot works
Run the workflow from report to acceptance.
Keep the current reporting and maintenance reality visible while one shared Job carries each handoff and decision.
- 01Choose the building
Choose the property, eligible equipment, and the leak-reporting protocol the team will use.
- 02Open the Job
Begin from the resident or site report, with optional printed Dowel entry at the equipment.
- 03Run the visit
The named technician investigates and records observations, manual moisture readings, and photo references where supported.
- 04Record the recheck
Record the supported Result: resolved and verified, no leak found, or diagnose and escalate.
- 05Make the decision
The named site or property manager reviews the evidence and accepts or requires the next action.
- 06Review the evidence
Compare time, completeness, callbacks, rechecks, and answer latency with the old workflow.
The first offer
A narrow Job with a complete evidence and decision trail.
Job
Reported-leak resolution at one building.
Entry
Resident or site report, with an optional printed QR Dowel at the equipment.
Evidence
Manual moisture readings plus photo references where supported at the required moments.
Results
Resolved and verified · no leak found · diagnose and escalate.
Acceptance
A named property or site manager reviews the Result after recheck.
Connector goal
Ticket in; accepted status, summary, and record link back.
The scorecard
Measure whether the shared Job changes the work.
- 01Time to accepted Result
From the first report to the manager's decision, by Job.
- 02Evidence completeness
The share of accepted Jobs with every required observation attached.
- 03Callbacks and disputes
What changed against the operator's existing baseline.
- 04Recheck pass rate
Which Jobs hold at first recheck and which reopen.
- 05Answer latency
How quickly the team can answer an operational question from the retained record.
What you can expect
A working partnership around the Job.
Direct founder support · shared workflow · agreed scorecard · candid review
A recurring Job · named participants · real process access · honest feedback
The pilot follows a bounded piece of real work so both teams can see where continuity holds, where it breaks, and what to do next.
Founding pilots are scoped paid partnerships. Applying creates no obligation; scope, terms, and pricing are agreed before enrollment.